I have some hearing loss and pretty loud tinnitus. I set up an appointment with Dr. Keener (about 3 weeks out) based on radio testimonials I had heard. Her office was very efficient and e-savvy with reminders, paperwork, etc. She was on time the day of my visit. Her equipment seems state-of-the-art. As a scientist myself, I was able to converse with her as both a lay person and a technical person. The testing was interesting, comprehensive, and with no discomfort of any kind. For me, the results did not indicate a specific hearing aid would help me much, but we did discuss possible self-treatments for tinnitus using white noise and relaxation. There was zero sales pressure. My health insurance would not pre-cover the visit, but he office agreed to submit it anyway and refund any recovery, but even so, the cost was modest, and the information and peace of mind was valuable to me. Overall, a very professional and personal experience. I'm glad I went.